We collect anonymous usage statistics with the help of our analytics provider - Telemetry Deck. No blood glucose, sleep, or workout data taken from HealthKit, or entered into Glucomate, is captured via analytics. We capture general usage information including but not limited to what tabs are visited, which features are used, and which settings people are using, along with website page visits. We have chosen Telemetry Deck as their values and focus on privacy align with our values on privacy, and how we believe anonymous usage statistics should be collected in an applications. You can read their privacy policy here. We keep track of purchases anonymously with the help of Superwall. This data is subject to their privacy policy, and may also be used to resolve refund requests via the App Store. This contains information relevant to the subscription including but not limited to purchase time and expiry time, but no personally identifiable details are passed along through this process. Anonymised opt-in data may also be collected and provided by Apple, as part of the app being hosted on their store.
When you contact us electronically by means including but not limited to email, web form, and social media, we have access to your name, email address, and any other information that is contained within the message. When contacting us via the app, some metadata is pre-filled in the body of the email. This metadata is used to help diagnose or fix any issues, and may give us clues as to why you're experiencing an issue. Should you not wish to share this information, or if it isn't relevant to your contact request, it can be deleted from the email body before sending. Deleting it prevents the metadata from being shared with us.
Glucomate request access to HealthKit data from your mobile device to function correctly. Blood glucose data is required to use the app properly, as the purpose of the app is to display blood glucose data, history and trends over time. Sleep and workout data access is also requested. Glucomate uses this data to show your blood glucose during sleep and during workouts. This access is optional. Without it, some features are not available.
To enhance the user experience, Glucomate may store data caches and sync this data across devices that you use. This feature is designed to provide a seamless experience, allowing you to access your information consistently and conveniently from any of your devices. This data syncing is solely for the purpose of improving app functionality and user convenience; it is not used for logging, analytics, or any other purposes.
Your data belongs to you, and the privacy and security of your information is our priority. Health data is processed directly on your device. It remains on your device and is never sent to external servers for processing. Your health data is never shared with the developer of Glucomate or any third-party.
If access to any HealthKit data type is denied, Glucomate has no way of reading this data. At any time you can revoke Glucomate's access to your health data by denying the app access to all health data types, and deleting the app. This will ensure Glucomate has no access to your health data.
When you change or modify a preference or setting in Glucomate, this preference is stored locally on your device so that the app remembers it the next time it is launched. This data is stored locally, and some preferences may also be shared between devices - e.g. between your iPhone and Apple Watch.
If you have any questions, or would like to clarify something, please get in touch through this link.